Customer Service

If you have any enquiries regarding product, promotions or general feedback, please contact us at customerservice@tinic.hk

Secure shopping and payment

Once you are ready to check out, you can choose between various secure payment options. We accept Visa, MasterCard, American Express and PayPal. After the order is successfully completed, you will receive an email confirming your order and payment.

Free shipping

TINIC is proud to offer free shipping for all purchases within Hong Kong and China*. International orders will be subject to a shipping fee. We aim to process and ship all orders within two business days. We ship via SF Express courier service to ensure your purchase quickly and safely reaches your hands.

Returns and Refunds

We are happy to refund all regular priced and discounted purchases as long as product is in its original condition and packaging. Purchaser must fill in the Return Merchandise Authorisation Request <hyperlink to an online form>.

Once we have authorised your request, Purchaser must return product via courier within 14 days of receipt and is responsible for all shipping charges, duties, taxes etc. All items will be inspected upon return.

Refund will be made through the original payment method. For refunds made to credit cards, please allow up to 21 working days for the refund to appear on your statement. For refunds made to PayPal, please allow up to 14 working days for the refund to appear on your statement.

Exchanges

Exchanges are accepted for all regular priced merchandise. Please note that exchanges are only available for a product of a different colour in the same style. Currently we are not able to process the exchange of a product for a different style.

Items returned for exchange must be in original condition and packaging. Purchaser must return product via courier within 14 days of receipt and is responsible for all shipping charges, duties, taxes etc. All items will be inspected upon return. Products are only allowed to be exchanged once.

The exchanged item will be sent to you within 5 working days.

If you have any further enquiries regarding product, promotions or general feedback, please contact us at customerservice@tinic.hk